BASSEY, HENRIETTA ENO

Drives sales performance and operational efficiency through data analysis and strategic merchant engagement for an aggregator business.

• Led daily analysis and supervision of aggregator sales data, identifying key trends to inform strategic improvements and drive adoption.
• Analyzed and tracked sales data for individual merchants, implementing targeted strategies to effectively improve sales performance where required.
• Provided accurate and actionable performance feedback to Verticals Leads, influencing strategic decisions and next steps for merchant growth.
• Facilitated transparent communication of progress and decline metrics to stakeholders, ensuring alignment across remote and in-person teams.

Manages complex administrative tasks and conducts strategic research to enhance operational efficiency and client satisfaction for a remote-first organization.

• Orchestrated and implemented a new calendar management system, accelerating appointment scheduling efficiency by 55%.
• Managed a high-volume email inbox and complex schedules, consistently resolving client queries within 24 hours and contributing to a 10% increase in customer satisfaction.
• Conducted extensive market research and competitor analysis, delivering actionable insights that informed strategic decision-making and enhanced market positioning.
• Prioritized and addressed critical client queries, maintaining high service standards in a fast-paced remote environment.

Managed comprehensive inventory operations, customer relations, and promotional strategies to boost sales and enhance customer satisfaction.

• Revitalized store policies based on customer survey feedback, leading to a 17% increase in overall customer satisfaction.
• Optimized merchandise monitoring and stocking based on seasonal trends, developing and directing promotional strategies that boosted revenue by 5% within six months.
• Cultivated strong professional rapport with customers through effective communication, resulting in a 6% increase in customer retention.
• Maintained comprehensive knowledge of merchandise, enabling accurate product recommendations and enhanced customer experience.

Provided high-level administrative and executive support, ensuring seamless operations, secure information management, and efficient travel coordination.

• Digitized and securely encrypted all confidential information and documentation, ensuring 100% data privacy and compliance.
• Managed all executive-level communications, serving as the primary point of contact for client executives and external partners via phone and email.
• Coordinated 56 complex business trips for 23 executives, managing all logistics including transportation, accommodation, and detailed itineraries.
• Streamlined information flow and communication channels, enhancing executive productivity and external relations.

Provided essential administrative and secretarial support to the Chairman, ensuring efficient management of communications and documentation.

• Managed the Chairman's correspondence, appointments, and travel arrangements, maintaining a highly organized schedule.
• Prepared and organized critical documents, presentations, and reports for executive meetings and external engagements.
• Maintained strict confidentiality of sensitive information and records, ensuring data integrity and privacy.

Supported HR and facility operations, contributing to employee welfare and maintaining a functional work environment.

• Assisted with HR administrative tasks, including record-keeping, onboarding support, and employee inquiries.
• Coordinated facility maintenance and supply management, ensuring a conducive and well-equipped office space.
• Supported various employee engagement initiatives and internal communications.

Delivered front-line customer support, resolving inquiries and ensuring high levels of client satisfaction within a contact center environment.

• Responded to high volumes of customer inquiries via phone, providing accurate information and effective solutions.
• Maintained detailed records of customer interactions and resolutions, contributing to service improvement.
• Achieved consistent performance targets for call resolution and customer satisfaction.